F.A.Q.

GET TO KNOW STORAGE.AL BETTER!

GENERAL QUESTIONS

Where is the data-center located and do you own it?

We want to be clear and transparent with our customers. The data-center is located in Germany and is not owned by us. We do rent high performance dedicated servers and configure everything for offering the services we do offer on Storage.AL. Having this setup ensures the uptime and great service for all our customers.

Why buying from you and not directly from the data-center?

Frankly speaking, only few companies owns the data-center and it is very difficult to concentrate the business in the management of a data-center and web-hosting services at the same time. Thus, we do partner with the data-center by renting dedicated machines and offering web-hosting services on industry standard setup.

Who will offer the maintenance and the support?

All the services and support will be given by Storage.AL, all the responsibility about the service is of Storage.AL.

Which are the services you offer?

We currently offer: domain names, cloud storage space, shared hosting, virtual machines and dedicated servers.

VPS SERVICE

Which virtualization technology Storage.AL uses?

At this moment we are providing VPS on OpenVZ virtualization, offering very fast Linux virtual machines. In the near future we will be offering KVM virtualization as-well to allow Microsoft Windows OS to be installed. We do not mix virtualization technologies on the same machine, this way we offer higher quality service.

How do I start my website if I already own the domain name?

During the VPS ordering you will be asked to provide the domain name that you will use, please input the domain name and finalize the VPS ordering procedure. You will receive an email with details, you then can easily update your DNS record by pointing to your VPS's IP address. Contact us any time if you need more support.

What kind of access will I have on the VPS?

You will have full root access via SSH protocol, if you are on Windows machine, you can use PUTTY to connect to your VPS machine and control it.

Can I reinstall the operating system?

Yes, you can always start from scratch any time you like, we set no limits on how often you re-install your VPS. You can choose from major Linux flavors to reinstall your system in minutes and start from scratch.

With which Control Panel will the VPS be delivered?

We like very much clean systems, thus we don't install anything by default. Using your VPS control panel you can always install a control panel of your choice, like Webmin (free), CPanel (there is a license fee), etc.

PAYMENTS

Which payment methods do you accept?

Because we would like to offer an extremely safe environment for our customer's payment details, we are approved to use the well known card processor 2CheckOut (2CO). 2CO can process all major credit/debit cards and handles PayPal payments without any additional fees for the paying customer.

Which details are stored on Storage.AL?

During the ordering of a product for the first time, you will need to input your name and e-mail address then you will be redirected to input your payment details on 2Checkout checkout page. We will only store your order details and the minimal required for your Storage.AL account setup. No paying details will be stored on Storage.AL, no card numbers whatsoever will be stored on Storage.AL.

Will I receive an invoice every month?

At this moment we do not support automatic recurring payments, meaning that we will not automatically charge you for our service. We will send out an invoice every month where you can find a link that will redirect you to the payment gateway.

In which currency can I pay for the service?

It does not matter, the payment gateway will automatically make the conversion with the most recent conversion rate.

Is there any country restriction?

No, there is not any restriction country based.

I want to pay in an other method, what can I do?

Please contact us for bank transfers; because the international transfers do have some considerable fees we do not recommend it.

PRESALES

Can I order Domain Names, through Storage.AL?

Yes, we offer all major domain names extensions. The domain name is registered under your name and you are the owner of the domain name through the name on file. You can freely transfer the domain name away anytime for free. Exceptionally, we offer free DNS Management, Free URL/E-Mail Forwarding and Free WHOIS Privacy. All the features are manageable through your Storage.AL account.

Is there any support included?

If you are not experienced with web-hosting environment, we would recommend you to order shared hosting which has a standard setup and is easier for less experienced users. We will give all our support for helping to solve host-related issues and our expert advice for better running your web-space.

Do you offer web designing, maintenance and programming services?

Please let us know what do you need, our web-masters are accepting orders.

How will be the performance of my VPS?

We can guarantee you that it will be excellent because we run on best hardware and we do never oversell.

What is the policy on "SPAM" and "unsolicited emails"?

We will dedicate to your VPS service a new and clean IP (ipv4) address and we want it to remain clean, thus we do not allow SPAM.

Is there any DDoS protection?

Our highly capable network can handle tons of requests without affecting services connectivity. All services are equipped with standard hardware DDoS protection. We recommend to filter connections and check weather suspicious IPs are connected from a long time and eventually drop these unwanted connections.

CUSTOMER ACCOUNT

Will I have an account on Storage.AL?

Yes, you will have your own secure account on Storage.AL where you can have all the services ordered through us. You can manage the your Domain Names, Hosting Services and the Help Desk system is integrated in your account that you can anytime open and follow your support tickets from your own account.

Will every ordered service have its own account?

No, there is one account for each customer and all owned services will be manageable from the customer's account.

What account security you offer?

The connection with Storage.AL is always encrypted by SSL Certificate, this way the data transmitted between you and the website can not be read or altered. You should choose always a long and complicated password for protecting your account.

What kind of e-mails will I receive from Storage.AL?

You will always receive service related e-mails only, like invoices and communications.