We want to be clear and transparent with our customers. The data-center is located in Germany and is not owned by us. We do rent high performance dedicated servers and configure everything for offering the services we do offer on Storage.AL. Having this setup ensures the uptime and great service for all our customers.
Frankly speaking, only few companies owns the data-center and it is very difficult to concentrate the business in the management of a data-center and web-hosting services at the same time. Thus, we do partner with the data-center by renting dedicated machines and offering web-hosting services on industry standard setup.
All the services and support will be given by Storage.AL, all the responsibility about the service is of Storage.AL.
We currently offer: domain names, cloud storage space, shared hosting, virtual machines and dedicated servers.
At this moment we are providing VPS on OpenVZ virtualization, offering very fast Linux virtual machines. In the near future we will be offering KVM virtualization as-well to allow Microsoft Windows OS to be installed. We do not mix virtualization technologies on the same machine, this way we offer higher quality service.
During the VPS ordering you will be asked to provide the domain name that you will use, please input the domain name and finalize the VPS ordering procedure. You will receive an email with details, you then can easily update your DNS record by pointing to your VPS's IP address. Contact us any time if you need more support.
You will have full root access via SSH protocol, if you are on Windows machine, you can use PUTTY to connect to your VPS machine and control it.
Yes, you can always start from scratch any time you like, we set no limits on how often you re-install your VPS. You can choose from major Linux flavors to reinstall your system in minutes and start from scratch.
We like very much clean systems, thus we don't install anything by default. Using your VPS control panel you can always install a control panel of your choice, like Webmin (free), CPanel (there is a license fee), etc.
Because we would like to offer an extremely safe environment for our customer's payment details, we accept PayPal payments without any additional fees for the paying customer.
During the ordering of a product for the first time, you will need to input your name and e-mail address then you will be redirected to PayPal to finalyze the payment. We will only store your order details and the minimal required for your Storage.AL account setup. No paying details will be stored on Storage.AL, no card numbers whatsoever will be stored on Storage.AL. We will never share any customer information with third-parties neither will we advertise additional services.
Yes, you will receive automatically the invoice every month, if you have setup a recurring payment via PayPal, the payment will be settled automatically, else you will have to make the payment manually, in both cases you will receive a payment confimation with all the payment details.
It does not matter, the payment gateway will automatically make the conversion with the most recent conversion rate.
No, there is not any restriction country based.
Please contact us for bank transfers; because the international transfers do have some considerable fees we do not recommend it.
Yes, we offer all major domain names extensions. The domain name is registered under your name and you are the owner of the domain name through the name on file. You can freely transfer the domain name away anytime for free. Exceptionally, we offer free DNS Management, Free URL/E-Mail Forwarding and Free WHOIS Privacy. All the features are manageable through your Storage.AL account.
If you are not experienced with web-hosting environment, we would recommend you to order shared hosting which has a standard setup and is easier for less experienced users. We will give all our support for helping to solve host-related issues and our expert advice for better running your web-space.
Please let us know what do you need, our web-masters are accepting orders.
We can guarantee you that it will be excellent because we run on best hardware and we do never oversell.
We will dedicate to your VPS/Dedicated Server a (or more) new and clean IP (ipv4) address and we want it to remain clean, thus we do not allow SPAM. All network activity is monitored to ensure high quality service and protection from outside and vice-versa, thus, illegal activities are not allowed.
Our highly capable network can handle tons of requests without affecting services connectivity. All services are equipped with standard hardware DDoS protection. We recommend to filter connections and check weather suspicious IPs are connected from a long time and eventually drop these unwanted connections.
Yes, you will have your own secure account on Storage.AL where you can have all the services ordered through us. You can manage the your Domain Names, Hosting Services and the Help Desk system is integrated in your account that you can anytime open and follow your support tickets from your own account.
No, there is one account for each customer and all owned services will be manageable from the customer's account.
The connection with Storage.AL is always encrypted by SSL Certificate, this way the data transmitted between you and the website can not be read or altered. You should choose always a long and complicated password for protecting your account.
You will always receive service related e-mails only, like invoices and communications.